FREQUENTLY ASKED QUESTIONS

 

 

We work with Yurtiçi Kargo, Aras Kargo, and HepsiJET for the delivery of your shipments to your address.

 

 

Delivery times for orders after being shipped:

• For Aras Kargo,
• For Yurtiçi Kargo,
• For HepsiJET, check here.

 

 

• HepsiJET: Orders placed until 1:00 PM are shipped the same day, while orders placed after this time are shipped the next day.
• Aras and Yurtiçi Kargo: Orders placed until 3:00 PM are shipped the same day, while orders placed after this time are shipped the next day.

 

 

There is no cash-on-delivery method available. Click here to see payment methods.

 

 

To use your gift voucher, enter your Gift Voucher code in the "Gift Vouchers" section on the "Cart" screen and click "Add" (see step 1).

 

If you have a specially defined gift voucher, you can make your selection by clicking on "Defined Gift Vouchers" in the Gift Vouchers section (see step 2).

 

 

 

 

You can review the shipping fees on the Shipping and Delivery page.

 

 

You can find the model's height and weight measurements for each product in the product description. You can find the product description just below the image on the product page.

 

 

You can find the size chart in the last position among the product images.

 

 

You can return a product purchased from ablukaonline.com.tr within 14 days from the delivery date. You can find the return conditions here.

 

 

You can create a return request for orders placed without registration.

To do this, simply click on Easy Return (Shopping Without Membership) and create your return request from the link provided here.

 

 

Yes. You can request gift wrapping by ticking the "I want a gift package" box in the "Gift Package" section located at the bottom of the "Address Information" screen and you can write the gift note you want to add to the package.

 

 

You can access the payment methods here.

 

 

You can make your payments in installments using your credit card. You can make your payments in installments with your credit card. To do this, you can view the available installment options for your card when you enter your card information during the payment step.

For more information on installment payments, please contact us through our contact channels.

 

 

You can update your delivery address by contacting us before your order is shipped. Click here for contact information.

 

 

Click here to set your new password.

 

 

You can track the status of your order from My Account > My Orders page.

 

 

You can cancel your orders that have not yet been delivered. To cancel your order, you can create a request from the Cancellation Requests section in My Account panel.

 

 

ablukaonline.com.tr only sells products in perfect condition. However, in case of an exceptional situation where a faulty product is sent to you, you can create a return request here and communicate your situation in the notes section.

 

 

Click here to create your membership by entering the required information on the opened page and clicking the "Sign Up" button.

 

 

My Account > My Membership Information section allows you to cancel your membership. When you delete membership information, all your data is deleted from the system in accordance with the Personal Data Protection Law.

 

 

Yes, you can.

For orders made with the bank transfer method, you can click the "Pay" button at the top of the order on the "My Account > Completed Orders" page and make your payment with a credit card from the payment page.
 

 

Yes, Abluka has physical stores.
           You can find the store addresses through this link.